Terms of Service
These are the rules of using DBHost. We’ve kept them as short and readable as we can. The Privacy policy and DPA cover how we handle your data; this page covers everything else.
1. Acceptance
By creating an account or using the service, you agree to these Terms. If you don’t agree, don’t use DBHost.
2. The service
DBHost provides managed PostgreSQL hosting on shared infrastructure today (single region, single VPS). Multi-region, high-availability, and dedicated tiers are on the roadmap and will be offered as separate products with their own SLAs.
3. Account and acceptable use
- You must keep your account credentials secure and tell us promptly if you suspect compromise.
- No illegal content, no spam infrastructure, no phishing or malware distribution.
- No abusive resource consumption: long-running runaway queries, cryptominers, or workloads designed to disrupt other tenants.
- No reverse-engineering, scraping, or probing of the platform itself outside of a coordinated security report.
- No reselling the service without written permission.
4. Plans and payment
- Subscriptions are monthly, processed by Stripe in EUR or USD as displayed.
- Prices may change with at least 30 days’ notice by email; the change takes effect at your next renewal.
- You can cancel any time from the dashboard. We do not pro-rate refunds for the remainder of the current billing period.
- Failed payments may pause the service after a grace period and reasonable retries.
5. Cancellation and termination
- You may cancel your subscription at any time via the billing portal.
- We may suspend or terminate the service for breach of these Terms. We will give written notice and a chance to remedy where practical, except for security incidents and clear abuse cases where suspension is immediate.
- On termination, data return and deletion follow the windows in our DPA.
6. Customer data
You own your data. DBHost holds it as a processor on your behalf, per the Data Processing Addendum. Export and deletion are described in the Privacy policy.
7. Backups
DBHost takes daily logical backups of every customer database and retains them for 30 days. Restore is best-effort and the operator-side process is documented in our internal disaster recovery runbook. Backups are not a substitute for application- level data integrity.
8. Service availability
Shared tiers are provided on a best-effort basis without a formal uptime SLA — we publish status at status.dbhost.app so you can see how the service is doing in real time. The Dedicated tier (Phase 6) will inherit the underlying provider SLA and add a service-credit clause; that spec will replace this section for Dedicated customers when published.
9. Warranty disclaimer
The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
10. Liability cap
To the maximum extent permitted by law, DBHost’s total liability arising out of or in connection with these Terms is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
11. Indemnification
You agree to indemnify DBHost against third-party claims arising from your misuse of the service, your content, or your breach of these Terms.
12. Governing law and jurisdiction
These Terms are governed by the laws of Norway. The Oslo District Court (Oslo tingrett) is the agreed venue for any disputes that cannot be resolved informally.
13. Changes to these Terms
We may update these Terms as the service evolves. Material changes are notified by email at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
14. Contact
Email stian@dbhost.app for anything related to these Terms.
Questions?
Negotiating an enterprise contract, redlining a clause, or just curious — happy to discuss.
Contact the team →